My Account is used by thousands of active users every month across different screen sizes and territories. Together with the Customer Interaction team, we created a better customer experience for existing and new account holders by improving the accessibility of the product.
The new My Account has a seamless experience on any device. A simple stand-alone menu was created to improve navigation, making it easier for customers to edit their details and track their orders. The new version allows engineers to add new features quickly.
I created a separate order details page, enabling customers to see all the details about their order. Users can easily access order-level functions such as cancellation requests, rescheduling a delivery, downloading invoices and adding services to their order. I improved the process of creating an account and logging in.
Custom icon set
I created utility icons for My Account. The new icons come in two variations outlined and filled. This icon set enables the user to identify facets and interactive elements on the page quickly.
Filled and outlined icons