My Account is used by thousands of active users every month across different screen sizes and territories. Together with the Customer Interaction team, we created a better customer experience for existing and new account holders by improving the accessibility of the product.
A new mobile-first design improved usability, so customers have a seamless experience whichever device they use when interacted with My Account. The new version also future-proofs the functionality, enabling addition of new features. A simple stand-alone menu was created to improve navigation, making it easier for customers to edit their details and track their orders.
We created a separate order details page, enabling customers to see all the details about their order and giving them access to the order level functions such as cancellation requests, rescheduling a delivery, downloading invoices and adding services to their order. We improved the process of registering with AO, and signing in to existing accounts by allowing social login.
Custom icon set
I created utility icons with 24px by 24px grid for My Account. The new icons come in two variations outlined and filled. This icon set enables the user to identify facets and interactive elements on the page quickly.