Highlights from the process of improving the user’s as-is checkout experience on all THG owned websites.
Anuar joined a diverse Lean Startup team to oversee the process of product discovery and design of the new algorithmic trading platform. As part of his strategic role, he also helped to recruit design talent for MyStock team
My Account was used by thousands of active users every month across different screen sizes and territories
The chatbot on the Contact us page will let the user troubleshoot order-related issues and reduces the need to call customer support
Around £240k per year will be saved thanks to a new customer support system that takes much less time when adding notes